Return policy

 

At LuxeLockets, we are committed to ensuring your satisfaction with every exquisite piece of jewelry. Our Return Policy is designed to provide you with peace of mind and flexibility should you need to make a return.

30-Day Satisfaction Guarantee:

  • LuxeLockets offers a 30-day satisfaction guarantee on all purchases.
  • If you are not completely satisfied with your jewelry, you may return it within 30 days from the date of purchase.

Return Eligibility:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Customized or personalized items may have specific return conditions, so please check product descriptions for details.

How to Initiate a Return:

  • To initiate a return, please contact our customer service team at service@luxelockets.com.
  • Provide your order number and a brief reason for the return.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If the return meets our eligibility criteria, a refund will be processed to your original method of payment.

Exchanges:

  • If you would like to exchange your item for a different size or style, please contact us, and we will assist you with the exchange process.

Contact Us for Assistance:

  • For any questions or concerns regarding returns, please reach out to our customer service team at service@luxelockets.com.
  • We are here to assist you and ensure a seamless return experience.

Your Satisfaction, Our Priority: LuxeLockets values your trust and satisfaction. We strive to provide you with not only exquisite jewelry but also a positive shopping experience.

Thank you for choosing LuxeLockets. For any return-related inquiries, please contact us at service@luxelockets.com. We look forward to assisting you and continuing to adorn your life with timeless elegance.